Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 10831 Skill 1: How to Observe Performance You’ll love it so much, you will want the others! Supervisors learn the skill of observing performance and how to focus on- and assess skills, abilities, motivations, attitudes, conduct, appearance, vitality, and eagerness to learn. 145A – $0 Skill 2: Documenting Performance The first question a boss will ask when termination is proposed is, “Do you have all the documentation you need?” Here’s how to make sure documentation exists and that it is useful. 145B – $97 Skill 3: Mastering Constructive Confrontation How to organize thoughts in advance and follow guidelines and a format that makes sure confrontation hits home, inspires change, and dignifies employees. 145C – $97 Skill 4: Evaluating Performance How and why to shower employees with frequent feed- back, assessing employees regularly, praise superior work, provide constructive suggestions, and elevate mediocre or substandard work to excellence. 145D – $97 Skill 5: Resolving Coworker Conflicts Pick your battles and focus on shared goals to referee disputes effectively. 145E – $97 Skill 6: Giving Feedback Express both good and bad input with judgment-free specificity for a more positive, lasting impact on the employee. 145F – $97 Skill 7: Delegating Work and Following Up Boost your efficiency-and your team's morale-by hand- ing off assignments to the right people. 145G – $97 Skill 8: Dispensing Discipline Treat discipline as a means to educate employees and elevate their behavior. 145H – $97 Skill 9: Inspiring and Praising Employees to Build Morale Energize employees by taking every opportunity to recognize their contributions and urging them to excel. 145I – $97 Skill 10: Building Your Team By choosing the right people and getting them to believe in a shared goal, you lay the ground- work for a winning team. 145J – $97 Skill 11: Communicating Effectively with Upper Management Relate to the top brass on their terms and pres- ent your ideas as solutions to problems they face. 145K – $97 Skill 12: Investigating Complaints & Incidents Take an unbiased, fact-based approach when investigating employee complaints. 145L – $97 Skill 13: Managing Unfit for Duty Employees The inability of an employee to work safely requires a deliberate and fact-based confrontation and the following of organization’s fitness-for- duty policy. 145M – $97 Skill 14: Acting to Prevent Violence in the Workplace Know the conditions that breed violence, and protect your workplace from toxic conflicts. 145N – $97 All 14 Skills Above Get all 14 skills shown above—the complete supervisory suite. Each on a CD includes Flash files for your Web site and self-playing files that start automatically and run on most computers, or with one click. 146A – $997. SAVE $264! Train Supervisors in Vital Skills from Your Web Site or "Go-Anywhere" CDs 14 Mini-Movies in Flash Play Automatically On Any Computer or from Your Web Site Get applauded by top management and rescue supervisors from their lack of skills. This program will instill competence and supervisory “know- how” with short educational Flash movies that play on your Web site or from their individual CDs. They are easy to upload, and there’s nothing complicated. Each one delivers its powerful, animated message in only 4-6 minutes. “I love the vital tips supervisor program. It is comprehensive and will be a great asset for our managers who cannot attend on-site training.” Eileen Crochiere, President EAP Network, Inc. Taunton MA F R E E P R E V I E W 147 PowerPoint with Sound (Each)............................$127 148 PowerPoint with Sound (All 14)........................$1399 All skills shown are also available in PowerPoint with manual play and Sound/Show (you get both!). To order, mark "PowerPoint" on your order form and we will substitute flash/self-play with the PowerPoint format. ✔ Help supervisors brush-up on key skills ✔ Train new supervisors ✔ E-mail automatic launch links to any supervisor ✔ Help “troubled supervisors” referred for their leadership issues ✔ Reduce fear among supervisors from inadequate training Here’s What You Will Do: ✔ Reduce conflict, risk, and potential violence at work ✔ Be a better internal consultant ✔ Add value to your program ✔ Experience fewer grievances ✔ Reduce wrongful termination claims ✔ Help supervisors be proactive ✔ Demonstrate due diligence in training supervisors FREE! You Get Two Ways To Train ALL PROGRAMS AND PRODUCTS COMPLETE WITH 100% MONEY-BACK GUARANTEE! 1-800-626-4327 | FAX 1-843-884-0442 VISIT Buy Skills $97 each. Save $361 by purchasing ALL Buy All Skills: Only $997 PPT, DVD, Video, Web/C. Your Choice, Flash Movies, PPT, DVD (on 2 DVDs) or Web Course with Certificate..only $997 Complete.