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Test Questions
Select the appropriate answer for each question or enter the answer in the blank provided. When you are done, click the button to submit your answers and find out your score.

1. Conflict in workplaces is costly and should be avoided at all costs
True False
2. Conflicts at work usually arise as a result of immaturity and are often attributed to younger workers.
True False
3. Conflict is a not a win-lose proposition.
True False
4. Conflicts are not unusual, and are usually between dedicated and loyal employees.
True False
5. Conflicts may blow over if people are patient and don't rush in so quickly to resolve them, and thereby make mountains out of mole hills.
True False
6. Conflicts can lead to violence and therefore it is always a good idea to try to resolve conflict over the telephone or by going through a third party.
True False
7. To be more successful and focused when resolving conflict, it is a good idea list the payoffs for resolving the conflict and costs or penalties that you will experience or accrue if the conflict remains unresolved.
True False
8. Deciding what kind of outcome from conflict resolution is important, but it is also important to ask yourself, "What kind of relationship do I want to maintain with my coworker when the conflict is resolved?"

True False
9. Conflict resolution is a nice thing, but the truth is that the workplace is a "dog eat dog" environment, and the bottom line is getting your way and "beating the other guy" to the finish line.
True False
10. When resolving conflicts, it's a good idea to let your coworker know in clear terms how he or she has caused problems, created conflict, and disrupted the workplace. However, you must think through this type of presentation very well so your coworker does not have time to give defensive and snappy answers in response.
True False