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Introduction: Please listen or read the following
Click here to play audio cover slide with people and situations
  1. IMPORTANT INFORMATION BEFORE YOU BEGIN
    When you started this course, you should have been prompted to type your name in a pop-up text box to receive a personalized Certificate of Completion. If this DID NOT happen, reset the prompt for the certificate now by going directly to the end of the course using the "GO TO END AND RESTART" link shown on the left margin. (You will see the blank certificate). Close the course and restart it. You will then see the prompt for personalizing your certificate.

    This course will take about 25 minutes to complete. It is best if you have audio capability, but it is not required. You will see text associated with the audio portion of the program on each page. If this course version includes test questions, please complete these test questions at the end of the course. You will see a printable tip sheet during the course to help you understand more clearly the material being presented. You should read this tip sheet or print it for your future reference.

    Use the BLUE forward and backward buttons to navigate the course. Print any page you would like to have for future reference.

    If you must quit the course early, be sure to click the "SAVE" BUTTON in the left-hand margin to create a bookmark. When you restart the course, click on the "GO TO" BUTTON to return to where you left off.