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►Our full, unabridged EAP supervisor training program in an 84-image, robust PowerPoint program complete with a comprehensive page-by-page trainer’s guide and four fact sheets with reproducible, certificate of completion. Train for 30 minutes or three days--you decide the length. Sort slides, edit material, add your own expertise, and use the handouts to provide complete, in-depth training.

►Give supervisors more information each time you visit. Hold small group discussions, large meetings and role-plays. This is our flagship training program, and we know of no EAP supervisor training program that comes close to matching it. It took years to develop, and more than 100 EA professionals have e-mailed and suggested input toward its evolution.

►Based on the daily experiences of EA professionals interfacing with supervisors. Addresses the most important issues supervisors face with referring employees to the EAP and managing behavior and productivity. This program will advance the education of any new employee assistance professional by light years.

►Attention students of EAP! If  you are a student of employee assistance, absorbing the contents of this product will advance your understanding and knowledge of the EAP core technology and its application in the work setting. It will shave years off of the new EA professional learning curve. It's a super investment in your EAP education without equal.

Contents

• EAP definition
• Key principles and concepts
• Review of EAP history
• Benefits of an EAP
• Benefits to the supervisor
• EAP services for supervisors
• Confidentiality and the supervisor role
• About “releases of information”
• Definition of a troubled employee
• Common types of personal problems
• Self vs. supervisor referral
• When to consider a supervisor referral
• Avoiding emotional entanglement
• Common supervisor myths about EAPs
• Avoiding mistakes in the referral process
• Avoiding types of “armchair diagnosis”
• Observing job performance
• Documenting job performance
• Performance signs and symptoms
• Confrontation and corrective interviews
• Follow-up, and follow-up mistakes
• EAP/supervisor communiation breakdown
• When employees return from treatment
• Much more...